Refund policy

Last updated: 10 April 2025

All of our products are made to order, which means we do not accept returns or exchanges on personalised items under any circumstances.

Personalised Items

As each personalised product is custom-made, we do not offer refunds or exchanges for these items. Please ensure that all details (names, spellings, images, etc.) are correct before placing your order.

We do not accept responsibility for:

  • Spelling errors or incorrect names submitted by the customer

  • Low-quality or unsuitable photos

If we receive a photo that is too low in quality, we may reach out via email before printing to help you select a better one. Please make sure your email address is entered correctly when purchasing. If we don’t receive a reply within a reasonable time, we may proceed with the submitted image or, in rare cases, cancel the order.

If you have any concerns, feel free to email us in advance with your image for a quick review.

Non-Personalised Items

For non-personalised items, returns may be possible on a case-by-case basis. You must contact us within 14 days of receiving your order to check if your item qualifies.

To be eligible:

  • The item must be in original, unused condition, with packaging and tags intact.

  • You’ll need proof of purchase.

  • The item must not be date-specific or made to order (e.g., seasonal or limited-edition designs may not be eligible).

If your return is accepted:

  • You will be responsible for the cost of return shipping.

  • A restocking fee may apply.

  • Items sent back without authorisation will not be accepted.

To enquire about a return, please contact us at printasock@gmail.com.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong item, please contact us immediately with photos so we can resolve the issue swiftly.