Privacy policy

Last updated: 10 April 2025

This Privacy Policy describes how www.printasock.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. “Personal Information” refers to any information that can uniquely identify an individual. See below for more details:

Device Information

  • Examples collected: Web browser version, IP address, time zone, cookie information, pages/products viewed, search terms, interaction data.

  • Purpose: To load the Site accurately and to analyse usage for optimisation.

  • Source: Automatically collected via cookies, log files, tags, and pixels.

  • Disclosure: Shared with our processor Shopify and Google Analytics.

Order Information

  • Examples collected: Name, billing/shipping address, payment info (e.g., credit/debit card), email, phone number.

  • Purpose: To process your order, arrange delivery, prevent fraud, and communicate with you.

  • Source: Provided by you during checkout.

  • Disclosure: Shared with Shopify, payment gateways (e.g., Stripe, PayPal), and shipping platforms (e.g., Royal Mail or Evri).

Customer Support Information

  • Examples collected: Information you provide when contacting us (e.g., order number, issue details).

  • Purpose: To respond to queries or resolve issues.

  • Source: Directly from you.

  • Disclosure: May be shared with third-party email or helpdesk services if applicable.

Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us at printasock@gmail.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

We may also disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted ads or marketing communications we think may be of interest to you.

Examples:

  • Facebook/Meta Ads: We may use Facebook Pixel to track conversions and remarketing.

  • Google Ads: Your activity may be used to serve relevant Google Ads.

Opt out of targeted ads:

Using Personal Information

We use your Personal Information to:

  • Provide products and services

  • Process payments

  • Fulfill orders and deliveries

  • Communicate updates or marketing offers (based on your preferences)

GDPR & Your Rights (EU & UK Residents)

If you are in the UK or EEA, you have the right to:

  • Access your data

  • Correct or update your data

  • Request erasure

  • Port your data to another service

  • Object to certain types of processing

Data is initially processed in the UK/EU and may be transferred to Canada or the US through Shopify. More details: https://help.shopify.com/en/manual/your-account/privacy/GDPR

To exercise your rights, contact us at printasock@gmail.com

Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this policy unless otherwise required by law. You can request deletion of your data at any time.

Automated Decision-Making

We do not engage in automated decision-making that significantly affects you.
Shopify uses automated fraud detection tools (e.g., temporary IP or credit card denylists), but these do not have legal effects on you.

Cookies

We use cookies to improve your experience. Some cookies are essential for site functionality, others help with analytics and marketing.

Examples include:

  • Functional cookies: Used for customer login, shopping cart, and checkout process.

  • Analytics cookies: Help us track traffic and visitor behaviour.

  • Marketing cookies: Help serve relevant ads.

You can manage cookies through your browser settings or visit www.allaboutcookies.org for more info.

Do Not Track

Currently, we do not respond to “Do Not Track” signals as there is no consistent industry standard.

Changes

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page.

Contact

For questions, concerns, or complaints regarding your data or this policy, please email:

📧 printasock@gmail.com
🌍 www.printasock.co.uk

If you're not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO):
🔗 https://ico.org.uk/make-a-complaint/