FAQ's


Frequently asked questions 

 

Sock Care Instructions

To get the longest life out of your socks and keep them looking amazing, here are our golden rules:

  • Do Not Iron

  • Do Not Dry Clean

  • Do Not Tumble Dry

  • Wash At 30 Degrees Or Less

  • Wash Inside Out

If you're unsure about anything or have a question about your sock care that's not covered here, please get in touch.

How Do I Choose The Right Photo?

To ensure the highest quality end product and the best crop of your photo(s) possible, please ensure you follow the guide available on each personalised product page.

Your Photo(s) Should:

  • Be High Resolution

  • Front Facing

  • Taken in Even Lighting

  • Have a Clean Background

Your Photo(s) Shouldn't:

  • Be Low Resolution

  • Have Any Part of the Face/Head/Hair Out of Frame

  • Have Any Harsh Shadows or Glares

How Many Photos/Faces Can I Have On My Personalised Photo Socks?

All of our personalised photo socks come with 3 faces included at no additional fee. If you'd like to add more faces, you can purchase extra here.

How Many Photos/Faces Can I Have On My Personalised Photo Coasters?

Please see the individual coaster listings for confirmation, as each design may vary. However, all coasters that require cropping will include 3 faces per coaster. If you need additional photos, you can purchase extra here.

How Do I Send My Photo To You?

You can easily upload your photo via the  Upload button located on each personalised product page.

Who Will Crop My Photo(s)?

All photos are hand-cropped by our skilled graphic designers to ensure the best quality crop. We do not use automated software or add borders around your photos. It’s all done with care and attention.

When Will I Receive My Item?

Our production time for personalised items is 1-3 working days. After production, your order will be dispatched according to the delivery method selected at checkout:

  • Standard Delivery: 2-5 working days

  • Express Delivery: 1-2 working days

  • Guaranteed Delivery by 1pm: 1 working day (after production)

Please note, during busy periods like Christmas, production may take slightly longer. Check our Shipping Information for more details.

Refunds/Returns

As all orders are made to order, we are unable to offer refunds or exchanges. However, if you have any concerns, please contact us via our Contact Page or email, and we’ll do our best to assist.

We are not responsible for spelling errors, incorrect names, or poor-quality photos provided by customers. If we receive a low-quality photo, we will reach out to help you find a better one before printing. Please ensure your email address is correct when placing your order, as failure to respond may result in us proceeding with subpar photos or, in extreme cases, cancelling the order.